Payment Methods & Warranty

We accept a number of secure and convenient payment methods:

1. Pay With Paypal

paypal

(1)When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
(2)If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
(3)Collections are usually booked in a few minutes and your order will be processed immediately.

2. Credit Card Via Paypal:

paypal

PayPal Credit for IE / UK/EU customers, If you failed to pay, please ensure that your cards can be used for international online transactions. This is the most common cause of bank declines, particularly for UK/IE/EU-based buyers.

FAQS: Why has my payment been declined?

If you're having trouble paying with a credit or debit card, declined payments can be caused by one or more of the following:
(1)Paypal Credit :
- The name and address of the cardholder do not match the billing details. Make sure that all details, such as the card number, expiration date, and CVV code, are entered correctly, and check that the name and billing addresses are exactly as they appear on your card statement.
- Your card has reached the limit for internet transactions.
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
(2)PayPal:
- The transaction page has timed-out.
- Leaving the page before finishing the check-out procedure.
- Your PayPal account has insufficient funds or is not linked to any secondary option like a bank account or a credit card.
Please contact PayPal for detailed questions concerning your PayPal account.

3. Pay With Credit/Debit Card

 

We accept Visa, MasterCard, maestro  etc.Please note that iscooter does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.


Warranty:

Important please read:
iScooter provides our customers a UK based facility for warranty and repair services on select products to ensure speedy and cost effective turn-around. Some models will need to be shipped directly to the manufacturer for warranty service an or repair.
This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this limited warranty occurs, iScooter will repair or replace your product in accordance with the terms of this limited warranty. The applicable period for the limited warranty begins from : the original purchase date of the product from iScooter customer, and applies to the product in the following ways:

Other Components -6 months
• Battery Charger
• Battery Pack
• Front Wheel and Hub Motor Assembly
• Control Board Assembly

Components Subject to Wear -12 months
• Deck
• Front Fork and Neck Assembly
• Rear Fork Assembly
• Stem (Battery Cabin)
• Dashboard
• Stem
• Handlebar
• Folding Pedal
• Spring Cable
• Charge Port
• Bottom Cover (Metal)
• Electronic Throttle
• Electronic Brake
• Handlebar Grips
• Handlebar Ends
• Rear Wheel
• Headlight
• Front Fender
• Rear Fender
• Brake Light
• Front Decorative Strips
• Rear Decorative Strips
• Deck Grip Tape
• Bottom LED Strip
• Front Fork Cover
• Folding Pedal Cover
• Reflective Stickers
• Bottom Cover (Plastic)
• Kickstand
• Fastener Covers
• Charge Port Cover
During the maintenance period, the freight will be paid by oneself

Non-Warranty Terms
1.Products purchased from an unauthorized retailer, or purchasing from a retailer that is distributing the product outside their authorized market
2.Damage caused from improper packaging or mishandling during shipment for warranty service, used products, products that have been modified in any way
3.Damage to the product from misuse and/or neglect, or from not adhering to the instructions in the owner’s manual
4.Damage caused by overloading/excessive weight, attempting tricks, running into obstacles such as curbs, or walls, pro-longed exposure to rain, and submersion in water
5.Starting or stopping too quickly (over-accelerating /over-decelerating) exceeding the maximum speed of the product
6.Climbing or descending hills to quickly
7.Any electrical and/or material damage or breakage not stemming from a manufactures defect.
8.Warranty repairs and fee based repairs process

Return/Repair/Exchange address:
Address:Niemberger Weg1, 06188 Landsberg OT Spickendorf, Germany.
Tel:004917684306946.
Before sending any item back, please contact us via: support@iscooterofficial.co.uk and you will be given instructions on how to return the item within 48 hours.